Dale Carnegie Training© - Cleveland, Ohio

Cleveland, Ohio

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Speaking Engagements


	Creating Loyal Customers This module gives participants a greater understanding of why customers defect, a way to examine their own beliefs on customer service, six keys to delivering extraordinary service, and techniques for building relationships and following-up with customers. At the completion of this module, participants will be able to: -Increase customer loyalty through exceptional customer service -Apply a code of ethics and principles to exceed customer expectations -Use creative follow-up techniques to build relationships Who Should Attend? Sales teams, Customer Satisfaction and any who interact with internal and external customers. Course Instructor: Laura Nortz, Dale Carnegie Training of Ohio Click below to register! http://columbus.bizjournals.com/columbus/event/5723

	Date: Mar 12, 2009 Time: 8:30- 11:30 AM

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· Cleveland, OH 44125 · United States · (216) 663 -2500
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